We believe privacy is a fundamental right of every individual. Every person shoud have the freedom to choose what they wish to share and who they wish to share their personal information with. We, at India Assist value the trust you put in us and assure that we will protect your privacy and your personal information is safe with us.
Your personal information is safe with us.
2. INFORMATION COLLECTION BY THE COMPANY
2.1. Data Controller and Data Processor:
2.2. Legal basis for collection and processing of Personal/Usage Information:
The legal basis for collection and processing of any information collected and processed by India Assist including the Personal Information and/or the Usage Information is (i) Your explicit consent to do so, at the time of providing such Personal Information and/or the Usage Information as may be obtained by us, as per applicable law; (ii) where it is in Our legitimate interests to do so and not overridden by Your rights (as specified in paragraph 3.2 below for example to do internal research on Our Users' usage, including, without limitation, demographics, interests, patterns, and behavior to better understand, protect, and serve Our Users, while improving the App, the Website and the Services). In some cases, we may also have a legal obligation to collect information about You, or may otherwise need the information to protect Your vital interests or those of another person. We may also process information including the Personal Information and/or the Usage Information, to comply with a legal requirement or to perform a contract.
2.3. Collection of Basic Information
a) Your user name along with Your password;
b) Your name, address, date of birth, gender, contact details, country of origin, travel itinerary and those of Your co-travelers;
c) Information regarding your usage of the Website and the App;
d) Information regarding Your transactions on the App, (including purchase history);
e) Your financial information such as bank account information or credit card or debit card or other payment instrument details including OTP;
f) Your Internet Protocol address or information regarding Your Location;
g) Any sensitive personal data related to Your physical or mental health, including the provision of health care services, which reveal information about Your health status or any other ‘data concerning health’ and/or ‘sensitive personal data or information’;
h) Identification code of Your communication device which You use to access the App or otherwise deal with India Assist; and
i) Any other information that You provide during Your registration process, if any, on the Website and/or App.
2.3.2. Such Personal Information may be collected in various ways including during the course of You:
(i) registering as a User/Subscriber on the App/ Website;
(ii) availing Services offered on the App/ Website. Such instances include but are not limited to online purchase, communicating with India Assist's customer service by phone, email or otherwise or posting user reviews on the App; or
2.4 Your Personal Information and Usage Information is compiled and analyzed on an aggregated basis. While collecting information, We indicate fields that are mandatory and those that are optional. You may decide whether or not to provide such optional information to Us. However, non-provision of mandatory information may resut in Us being unable to provide Services to You. Further, non-provision of specific or accurate Personal Information may resut in a disruption in Your usage of the Website/ the App or the Services, for which We will not be responsible.2.5. Additional Information
India Assist may also collect information other than Personal Information from You through the App when You visit and / or use the Website and/or App. Such information may be stored in server logs. Such information woud not assist India Assist to identify You personally. This information may include:
3. PROCESSING OF DATA:
3.2. India Assist implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk of our processing of information about individuals such as (i) only sharing and providing access to Your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible; (ii) using secure servers to store Your information; (iii) verifying the identity of any individual who requests access to information prior to granting them access to information; and (iv) using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt any payment transactions You make on the Website or via our App.
4. RIGHT OF A USER IN RELATION TO DATA SUBMITTED::
4.1 Any User who has submitted Personal Information on the Website or App has the right to (i) access, correct, delete such Personal Information subject to us successfuy verifying Your identity; (ii) object to us processing Your Personal Information; (iii) to withdraw Your consent to our use of Your information at any time where we rely on Your consent to use or process that information; (iv) opting out of receiving any promotional or marketing material by clicking on the “Unsubscribe” button or by sending an email to email@example.com ; (v) right to have the Personal Information transferred to another data controller; and (vi) lodge a complaint with a supervisory authority. Any request received by us by the User in relation to the aforesaid shall be acknowledged by us within Thirty-Six hours (36) hours. Please note that if You withdraw Your consent, this will not affect the lawfuness of our use and processing of Your information on the basis of Your consent before the point in time when You withdraw Your consent. Further, in the event You decline or opt-out from submitting any Personal Information through the Website or the App, certain features along with the Services of the Website and/or the App may not be available to You.
5. USE OF INFORMATION COLLECTED
5.1. Purpose for Collection:
Where it is in our legitimate interests to do so, we may use the Personal Information and the Usage Information collected through the Website and/or the Appin the following ways:
5.1.1 Internal record keeping
We may use the Personal Information collected from You to improve our products and Services, by way of sharing such information with Third Parties for the purposes of analysis. In the event that We share Your Personal Information with Third Parties, We require all Third Parties to respect the security of Your Personal Information and to treat it in accordance with the law, and such Third Parties will be contractually restricted from using Your Personal Information in any manner other than in helping Us;
5.1.2 Promotional Emails or Messages
We may periodically send promotional emails or messages about new services, special offers, or other information which We think You may find interesting using the email address and phone numbers which You have provided. You may, at any time, modify your subscription preferences;
From time to time, We may use Your Personal Information to customize Our Website/ App according to Your interests.
5.1.4 Customer Service
We may use Your Personal Information to resolve disputes that may arise with the use of Our Services, help promote a safe service to all the Users, measure consumer interest in Our Services, detect and protect Us against error, fraud and other criminal activity.
We may use Your IP address to help diagnose problems with Our server, and to administer the Website and the App.
5.1.6 Carry out Our obligations
We may collect Your Personal Information to carry out Our obligations arising from any agreements entered into between You and Us, such as allowing our employer clients to evaluate your usage of the Services. We will use information We collect directly from You, information about how You use the Service and information about how You connect to the Service for this purpose.
We may collect Your Personal Information to notify You about changes to the Service and address complaints, comments, and issues You have in relation to Your use of the Service.
5.1.8 Prevent illegal activities
We may also collect Personal Information from you to prevent, detect and investigate illegal activities, breaches of any agreements entered into between You and Us and threats to the security of the Service. In the event that any Personal Information is compromised as a breach of security, We will promptly notify You in compliance with applicable law.
5.2 No trade/ disclosure of Information:
5.3 Administrative and Legal Reasons:
We may disclose your Personal Information, (i) in order to respond to a subpoena, summons, court order or other legal duty or obligation (including without limitations requests or demands from law enforcement and government authorities and reguators), or as required by applicable laws; and (ii) In order to comply with applicable law to investigate, prevent, or take action regarding suspected or actual prohibited activities, including but not limited to, fraud, illegal transactions and situations involving potential threats to the physical safety of any person or to prevent financial loss to any person or entity, including Us, the Users, Subscribers and other related parties.
5.4 Business Transfer:
5.5 Recipients of Your Personal Information/Exclusion:
6. USER TESTIMONIALS/ COMMENTS/ REVIEWS
From time to time, we may obtain the Users’/ Subscribers’ consent for posting any User testimonials on the Website and/or the App which may contain Personal Information and Usage Information, if any.
7. THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES
8. DATA TRANSFER
9. DATA RETENTION
Your information will be retained with India Assist as long as it is needed by India Assist to provide Services to You. If You have signed up for our marketing emails, we will retain Your Personal Information so long as you have provided Your consent to receive such communication. India Assist will retain and use Your information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements or for other business purposes. We have established internal policies for the deletion of sensitive personal data or information from subscriber accounts following termination of a subscriber’s subscription to the Service or express indication of such an action by the subscriber, whichever is earlier. If You wish to cancel Your account or request that India Assist no longer uses Your information to provide Services, You may contact India Assist at firstname.lastname@example.org . India Assist will promptly delete the information as requested. India Assist will retain and use Your information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements or for other business purposes. When India Assist has no ongoing legitimate business need to process Your information, we will either delete or anonymize it.
10. MINOR’S PRIVACY
Please note that the Website and/or the App is not intended for use by minors and we strongly encourage You and any of Your representatives to supervise the online activities of any minor children. India Assist does not knowingly collect or solicit the Personal Information from anyone under the age of 13 years. In the event that we learn that we have collected Personal Information from a child under age of 13 years, we will delete that information as quickly as possible. If You believe that we might have any information from or about a child under age of 13 years, please contact us at email@example.com
The Website and/or the App, in compliance with PCI – DSS norms, has a number of security measures to ensure there is no loss, misuse or illegal alteration of information collected from it’s the Users/ Subscribers. The Personal Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting Your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information You supply won't be intercepted while being transmitted to us over the Internet or wireless communication and any information You transmit to India Assist You do at Your own risk. If, despite our best efforts, an unauthorised breach of our security measures occurs, resulting in the unauthorised access, duplication, removal or alteration of any Personal Information, third party information, or Usage Information, India Assist, its directors, officers, employees, promoters, or affiliates will not be held responsible for any loss resulting from such breach.
12. COMPROMISE OF PERSONAL INFORMATION
In the event that Personal Information is compromised as a breach of security, India Assist will notify the supervisory authority in compliance with applicable law, within 72 hours of the breach coming to its notice.
14. CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT
12.1 You are responsible for maintaining the accuracy of the information You submit to us, such as Your contact information provided as part of account registration. If Your Personal Information changes, or if You no longer desire to access the App, You may correct, delete inaccuracies, or amend information by contacting us through firstname.lastname@example.org com and we will respond within 48 (Forty Eight) hours of receipt of communication.
12.2 You have the right to request that we rectify or delete the personal data or restrict the processing of Your personal data, if You think they are inaccurate. Furthermore, You have the right to object against the processing based on our legitimate interests as a legal basis. We are required to assess and act on Your request. Additionally, You also have the right to data portability if it should become relevant. You have a right to lodge a complaint with Your local supervisory authority.
12.3 You may also cancel or modify Your communications that You have elected to receive from the App by logging into Your user account and changing Your communication preferences.
12.4 If You wish to cancel Your account or request that we no longer use Your information to provide You details with respect to our Services, Website and the App, please write to us email@example.com
15. OPT IN
If You wish to opt for receiving non-essential communications such as promotional and marketing-related information regarding the Website, App and/or the Services, please send India Assist an email at firstname.lastname@example.org
16. GRIEVANCE REDRESSAL
18. FURTHER ACKNOWLEDGEMENTS